Account Coordinator

We are looking to recruit a full-time Account Coordinator to join the company’s Connect team. The successful candidate will ensure customer requirements are met and orders/mailings are received and processed on time using internal software systems and liaising with internal and external departments and suppliers.

Key Responsibilities include:

  • Provide excellent customer service to customers
  • Deal with and answer all emails/telephone queries from Carrier/Clients
  • Update and maintain daily reports
  • Collate Consignment Logs to be issued to suppliers daily
  • Send completed Supplier spreadsheet daily
  • Check with mail houses/Clients if collections are ready – cancel/rebook as applicable
  • Liaise with transport companies on the bookings of collections
  • Collate weekly quantities collected per client and input on to daily report
    • Process all Ad-hoc worksheets including:
    • Raise job number
    • Complete working document
    • Quote and book courier
    • Forecast in to Supplier
    • Consignment note and electronic logs
  • Process all daily worksheets (on a monthly basis) as per the above.
  • Assist with International bookings
  • Any other general duties required to support the Unsorted process
  • Support the Account Management Team on any Unsorted administration functions

Skills and Experience

The successful candidate will ideally have the following skills and experience:

Skills:

  • Excellent communication and listening skills
  • A polite, confident and friendly manner
  • Work under own Initiative
  • Ability to multi-task and retain information
  • Very good computer skills
  • Confident, clear telephone manner
  • Accuracy and attention to detail – ESSENTIAL
  • Well organised and thorough, even under pressure
  • Flexible and quick thinking – ESSENTIAL
  • To be able to plan and prioritize in order to accomplish your work load and meet deadlines
  • Highly motivated
  • Strong Work Ethic
  • High Energy Level

Competencies:

  • Commercially aware
  • Professional
  • Customer focused
  • Confident
  • Reliable
  • Hard Working
  • Resourceful
  • Team Player
  • Flexible

Experience:

  • Previous experience working in an office environment, ideally as an experienced Account Coordinator /Account Manager within a postal/logistics/operations background
  • Experienced user of Microsoft Office (word/excel/outlook)

Qualifications:

  • Minimum 2 ‘A’ level passes, grade C or above OR proven track record in a similar role

Salary and Benefits

The successful candidate will work from our modern Head Office in Portishead, near Bristol located on the Marina and close to local shops, but must be willing to travel to North Bristol as part of future development.

Excellent salary and benefits on offer, including 23 days holiday plus bank holidays, contributory pension scheme, EAP, childcare vouchers and car parking available.

If you would like to apply for the position and believe you have the required skills and experience, please send a copy of your CV together with details of your salary expectations to hr@onepost.co.uk

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