9 01, 2019

What is the new Partially Addressed mailing product?

2019-01-10T11:46:34+01:00January 9th, 2019|

Partially Addressed is the new advertising mail product from Royal Mail. It's been designed to identify customers using specialist targeting, and means you'll be able to continue sending direct marketing communications without using personal data. You'll be able to target households using geo-demographics at postcode levels (c. 15 households) Your existing customers will be removed,

31 03, 2013

Mail scams cost individuals a total of £3.5 billion each year

2013-03-31T12:55:01+01:00March 31st, 2013|

Postal workers could be allowed to examine customer's letters before they are delivered through the letterbox. Jo Swinson – the Consumer Affairs Minister – said she would consider the case for an “opt-in” system, in which householders could choose to allow their letters to be looked at. The minister urged

17 02, 2013

Postal union threatens to boycott £1.4bn business mail market

2013-02-17T12:15:12+01:00February 17th, 2013|

Britain’s major postal union – The Communication Workers Union (CWU) – has threatened to block mail from Royal Mail’s private sector competitors from reaching UK households. The CWU, which represents 200,000 members in the communications industry (not just Royal Mail workers) launched its campaign at the Future of UK Postal

17 02, 2013

The future of UK postal services

2013-02-17T12:10:29+01:00February 17th, 2013|

The Future of UK Postal Services is an annual conference and this year was its 11th anniversary. One of our long term consultants, Eric Austin, recently represented ONEPOST at this very important industry event. Eric tells us that although the tone of the day was set by the unwelcome distribution

17 02, 2013

Royal Mail set to simplify parcel services from April 2013

2013-02-17T12:07:17+01:00February 17th, 2013|

In a welcome move, Royal Mail has recently announced its plans to simplify the range of domestic parcel services for consumers, small businesses and franking machine customers. In the snappily named Consultation Document issued on 7 December: “Proposal to amend the Inland Letter Post Scheme in relation to universal service

17 02, 2013

Royal Mail meets Second Class… but fails First Class targets

2013-02-17T12:06:12+01:00February 17th, 2013|

At the end of November 2012, Royal Mail published its Quality of Service performance figures for its second quarter – 25 June 2012 to 23 September 2012. For First Class in the Universal Service Obligation, 92.2% of mail was delivered the next working day … against a target of 93.0%

17 02, 2013

Access volumes now account for 53% of total mail volume

2013-02-17T12:03:05+01:00February 17th, 2013|

Since its somewhat rocky start to life back in 2004, the growth of access mail volumes has been rapid. Just by way of a reminder, under Downstream Access, Royal Mail only acts as the final delivery agent (often referred to as the ‘final mile delivery’). Mailers are free to select

17 02, 2013

Will 2013 be the year for Royal Mail privatisation?

2013-02-17T12:02:07+01:00February 17th, 2013|

The plans to privatise Royal Mail have gained momentum following the announcement of the turnaround in their financial position for the first half of their trading year. Half year group operating profits, including transformation costs, jumped to £144m from £12m a year ago. Following these results Royal Mail said that

30 12, 2012

Six out of ten people are dissatisfied with Royal Mail complaints services

2012-12-30T16:49:33+01:00December 30th, 2012|

According to a new study from Consumer Focus (conducted by DJS Research) nearly six out of 10 people complaining about Royal Mail services were dissatisfied with the way their complaint was handled. The study also looked at complaints handling in five other service sectors, but it noted that Royal Mail had 1.2 million complaints from the public

30 12, 2012

Ofcom issues a major consultation on ‘Review of Post Users’ Needs’

2012-12-30T16:25:19+01:00December 30th, 2012|

On 16th October 2012, Ofcom (the regulator published a ‘Review of Postal Users’ Needs’. The wide ranging review is positioned as a consultation document on the reasonable needs of users in relation to the market for the provision of postal services in the UK. Amongst the key findings: Nine out of 10 residential and